Increase Your Business Efficiency With the Help of Unified Communications | Business Technology

The foremost aim of every business is to lead its competitors and establish a stronghold in the market. To make this possible, it needs to maximize its productivity and get the most out of all the resources it employs. Every business knows that it can move towards better performance and greater success only by increasing its efficiency in all aspects and departments.In the business world, technology has always contributed in making work easier, faster and more efficient. It has helped companies cut their costs with optimized work processes and has assisted in smooth running of all operations. Technology plays a particularly important role in the communication process as well. The technological advancements have provided great options for businesses to connect with their clients, and for the employees to connect with their co-workers all over the world. And as businesses are realizing, efficiency in communications is the key to their overall efficiency.


The technology has given birth to a large number of communication devices that are distinct and work independently of each other. There appeared to a barrier in communication between people using different devices and media. However, through an ever-evolving technological architecture called unified communications, the impossible has become possible. It has integrated and automated wide-ranging communication applications and devices to create a single, comprehensive communication environment. Such a solution includes different applications and media such as telephone, voicemail, email, fax, white-boarding, audio, video & web conferencing, and instant messaging. Connecting with one another has become simplified and faster as all these communication methods are available in one simplified environment.By integrating the multiple media, unified communications solutions negate the disadvantages businesses may suffer due to geographical separation. Businesses and employees can communicate unhindered and smoothly to foster relationships with their clients, and colleagues. The advanced conferencing tools have made it easy to hold virtual meetings, and these meetings are as engaging efficient, and productive as an on-site meeting. The businesses enjoy the added advantages of saving on the travelling costs and time. The solutions can be customized to suit the users’ requirements or preferences. An attractive feature is that the users enjoy a high degree of control as they are free to choose how and when they would be available for communicating with others.


Unified communications is definitely the best communication solution in the modern world. To make sure that your business gets to experience streamlined and efficient communication, you should always turn to reliable experts in the field.

Modern Business Technology For a Restaurant

For any restaurant, point of sale technology is important. And POS restaurant software has become an important part for many restaurants. It takes a lot of time to take orders manually and then pass it on to the kitchen. With this software, however, everything becomes as easy as the click of a button.

Touch screen menus, remote ordering, staff supervision, automated billing, and organization of customer accounts are all possible with the restaurant point of sale software. It becomes quite easy and simple to manage everything with this easy to use system. You can use point of sale systems in the kitchen, back office, and the front office. Managing and running the restaurant becomes much smoother and easier with this software. It allows you to keep track of the number of customers. Better customer services and better order management is what becomes possible with this system.

An administration software is present in the system and it includes electronic menu screens and monitors for easy order processing. A minute by minute record of the daily activity can be kept. Inventory management, stock management, security, and timekeeping are only a few of the activities that this software can indeed simplify.

The restaurant POS includes an input and output device. Touch screens and keyboards act as input devices. Electronic cash registers with printers and monitors attached to them work as input and output devices. They are located in various locations and are also connected to the main server that is located at the back office.

The POS systems control various activities in the restaurant. It is necessary to manage them very efficiently and properly. Even small retail stores and fast food joints have now installed these systems for efficient management of the point of sale. This has made it possible for them to compete with big organizations also.

Over the years, POS systems haave become cheaper. And this is why many small restaurants have also got it installed. Easy to run, simple to operate and easy to update makes them a popular option.

The POS applications are designed in such a way that you can easily install basic systems without much expertise. So there is no excuse to either start systemizing your restaurant or catering business today.

Is Your Business Technology-Strategic or Technology-Dependent?

Security in the IT arena is not a new topic, but corporate awareness of its presence (or lack thereof) is at an all-time high. Not a day goes by without seeing a headline somewhere relating to stolen data, hacked company computers or leaked private information. When Sony’s Playstation┬« Network got hacked, there were estimates reported around $24 billion in losses. Then there were security breaches at Citigroup or Lockheed Martin. They were both juggernauts of industry with hardened defenses and yet were victims of stolen sensitive information. It appears no one is safe, but does obscurity or anonymity still qualify as protection for your small organization?

A few weeks ago I was sitting in a board room discussion with a couple of partners at a smaller private CPA firm and the topic of their network security came up. Mind you, these two gentlemen had a basic understanding of technology as most business owners do, but could not wrap their heads around why it was so important to purchase and install a firewall. A firewall! The most basic of network security devices and here I was trying to justify such a basic, yet mandatory, investment to any business, much less a financial firm.

It was a confirmation of a truth that is common no matter the size of the company. That truth is simple – most business owners have a difficult time appreciating or valuing technology unless they have experienced some type of pain relating to technology. That pain may be lost data, bad support, frustrating software… etc. Whenever I meet with prospective clients, one of the questions I ask in the beginning is “Are you ‘technology dependent’ or ‘technology strategic’?” This sets the tone for what direction we recommend.

Technology Dependent – This is most common among small, private firms. Your business may rely on your computers and networks, yet your decisions regarding technology are typically reactive and cost is commonly the biggest factor on whether or not you proceed. The inherent problem with technology-dependent firms is the unseen lack of efficiency and super high risk factors. Time and productivity are commonly overlooked as assets to the company. Here are some factors common in technology dependent firms:

a. Computers are older (4+ years old) and sometimes are even beige or off-white (a sign of age).

b. Few important proactive tasks are being performed, such as testing backups, patches and risk assessments.

c. There is no guidance on how to leverage technology to contribute to profits or increased productivity.

d. The company is still paying someone to fix things when they break on an hourly basis.

e. There is little to no network security.

Technology Strategic – A business that has seen the true purpose of technology and has enabled itself to do more is strategic. “More of what?” you may ask. It can be more productivity, more efficiency, more revenue and/or more contented staff. Firms that I work with that are “technology strategic” appreciate what technology can do for them and are not resistant to change. Here are some factors that make up a technology strategic firm:

a. Computers are maintained (optimized, clean and typically under 3 years old).

b. Network operations and security is being actively monitored.

c. Security policies are in place both in hardware and software.

d. An IT budget exists and is fixed.

e. The IT solution is a regular topic in your business planning meetings.

If you want to have growth in your firm, confidence in your IT security, and the best return on investment, you need to find ways to start moving to the strategic side of the spectrum. It will not happen overnight but the process needs to occur or risk falling behind your competition.

Where do you start? You need a trusted technology resource whether it’s a friend, your nephew, your executive assistant, or an established IT firm. Much like your clients rely on you for the best in professional financial advice and guidance, you should expect the same in terms of technology advice from a trusted technology partner. That said, have a look at this technology grocery list. If you don’t have these 10 items in place, you should seriously consider implementing them:

- Documented and tested backup process both local and off-site. You should be getting regular reports of these backups.
- Network security policy (passwords, data access, acceptable usage policy are examples).
- Basic alerts when there is a failure on your critical systems, such as a server or email.
- A firewall
- Antivirus and Antimalware software
- Anti-spam for email
- Data and email encryption
- Regular computer and network maintenance
- Secured wireless access
- Internet filtering

Implementation of the technology solutions above can get your company on the road to reaping the benefits of becoming “technology strategic”. An IT firm with certified engineers can develop a strategic and tactical plan to ensure you are getting the most from your technology.

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